Delivery & returns

Shipping & Returns

Shipping

All orders are shipped from France within 24 business hours.

Area Delivery Time Price
Metropolitan France 2 to 4 business days €4.90 — free for orders over €60
Belgium, Luxembourg, Switzerland 3 to 6 business days €7.90
Rest of the European Union 5 to 8 business days €9.90

A tracking number will be automatically sent to you by email once your package has been shipped.

Returns and Refunds

You have 30 days from the receipt of your order to contact us if your product does not suit you.

  1. Email us at contactelixirbloom@gmail.com with your order number, within 30 days of receipt.
  2. We will send you a prepaid return label and shipping instructions.
  3. Once the product is received and inspected, you will be refunded within 5 to 10 business days to your original payment method.
For hygiene reasons, this guarantee applies to products tested under normal conditions of use. Unsealed items that have not been tried (patches, gloss, mascara) are accepted for return without any particular condition. This 30-day policy is a voluntary commitment by the brand, distinct from the legal 14-day right of withdrawal, which does not apply to unsealed hygiene products.